Refund Policy

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Refund Policy  

This policy is applicable to Go Books Online. The terms and conditions of this policy will apply to all Refund Applications from the date of publication of the policy. 

Purpose  

Should a student make the decision to withdraw from a course during the period of 5 calendar days from the date of their enrolment, a refund may be applicable.  

Consistent with the requirements of the Australian Consumer Law and Fair-Trading Act 2012 the purpose of this policy is to provide guidelines for granting refunds of enrolment fees. It applies to domestic and offshore students enrolled in Go Books Online programs. 

Enrolment Fees  

Enrolment fees are due for payment before the commencement of a course.  Go Books Online can aid with payment of enrolment fees by arranging a payment plan on request. 

Withdrawal and Refund Process  

To apply for a refund of fees paid the student must officially withdraw from the program in which the student has registered for study by completing a Course Cancellation Form. To be eligible for a refund they must withdraw within 5 calendar days of the start date provided to them using the prescribed form. This form can be accessed below.

Refund requests are conditional on any debts to Go Books Online being paid in full or the outstanding amounts will be deducted from the refund. 

Circumstances where Fees will not be Refunded.  

No refund is payable if:  

• The student formally withdraws after 5 calendar days of the course start date. In this case the student is liable to pay the full fee and any expenses, costs or disbursements incurred in recovering the tuition fees. 
• Terms and conditions of the contract between the student and Go Books Online are breached. 

Nothing in this policy limits the rights of individuals to act under Australia’s Consumer Protection laws and the Australian Consumer Law and Fair-Trading Act 2012.